Notification of Transition of Support

Since 1996, SEGUS Inc. (SEGUS) has proudly served as the exclusive provider for marketing and support of the Horizont Software GmbH (Horizont) product line in North America. Over nearly three decades, SEGUS has successfully built a diverse and esteemed customer base around the Horizont portfolio.

In 2014, Horizont became a part of Beta Systems Software AG (Beta Systems), an organization with over 40 years of experience supporting financial services, manufacturing, retail, and IT sectors that navigate complex IT environments. As of December 2025, SEGUS and Beta Systems reached a mutual agreement to integrate the customer bases, leading to a new phase of support.

What This Means for You

SEGUS Inc. will provide ongoing assistance during a transition period as support for the Horizont product line shifts to Beta Systems North America. Gradually, Beta Systems will take over all sales, marketing, and support responsibilities in North America.
For customers based in North America with valid support contracts, please follow the outlined support structure below:

For First-Level Support:

Availability: Monday - Friday from 09:00 - 17:00 UTC -5
Contact: Email SEGUS Inc. at support@segus.com

For Jira Support Portal Access:

Customers who have registered for the Jira Support Portal (details below) can also seek assistance through the portal.

For Urgent Matters Outside Regular Hours Only:

Contact Beta Systems Support directly: (403) 231-9805

Transition Service Schedule

Date	Service Range	Organization	Email	Phone	Support Portal
Jan 2026 - Dec 2027	Mon - Fri, 09:00 - 17:00 UTC -5	SEGUS Inc	support@segus.com	(703) 391-9650	Jira: Customer Support Portal
	Mon - Fri, 09:00 - 17:00 UTC -5	Beta (USA)	support@horizont-it.com	(403) 231-9805 emergency only	Jira: Customer Support Portal
	Mon - Fri, 09:00 - 17:00 UTC +1	HORIZONT	support@horizont-it.com	+49 89 540 162-0	Jira: Customer Support Portal
From Jan 2028 Onward	Mon - Fri, 09:00 - 17:00 UTC -5	Beta (USA)	support@horizont-it.com	(403) 231-9805 emergency only	Jira: Customer Support Portal
	Mon - Fri, 09:00 - 17:00 UTC +1	HORIZONT	support@horizont-it.com	+49 89 540 162-0	Jira: Customer Support Portal

Registration for the Beta Systems Jira Support Portal

During this transition, it's essential for customers to register for the Jira Support Portal to streamline issue resolution and access relevant product information. Below are the instructions for registration:

Customer Portal: https://customer.betasystems.com

Access software downloads, product documentation, and much more.

Jira Support Portal: https://customer.betasystems.com/support/online

Registration Steps:

Visit the Customer Portal: Registration Link
Log in to the Customer Portal.
Complete registration for the Support Portal (Jira) upon your first login.

Note: Your username and password will be the same for both portals. Password management occurs through the Customer Portal.
If you have further inquiries, please contact us via email: support@betasystems.com.

Contact Information:
SEGUS Inc
14151 Park Meadow Dr. #140
Chantilly, VA 20151-4230
Telephone: (703) 391-9650
Email: info@segus.com

Legal notice(s)

04/16/2026